Customers

Customers are two types. They are internal customers and external customers. The customers inside the company are called internal customers. As there is a flow of work, product and service in the organization, each department is dependent on the other. In this, each department or each department or each quality management unit is considered as customer by the previous department and as a supplier for the next department. Similarly every person in a process is considered as a customer of preceding operation. This explains the concept of internal customer. The customers outside the company are called external customers. An external customer is the one who uses the product or service, who purchases the product or who influence the sale of the product or service.